{"id":11340,"date":"2026-11-10T09:54:51","date_gmt":"2026-11-10T09:54:51","guid":{"rendered":"https:\/\/safetransferscolombia.com\/?page_id=11340"},"modified":"2026-11-10T14:57:00","modified_gmt":"2026-11-10T14:57:00","slug":"pqrs","status":"publish","type":"page","link":"https:\/\/safetransferscolombia.com\/es\/pqrs\/","title":{"rendered":"PQR Safe Transfers"},"content":{"rendered":"\n<h1>\n\t\t\tSafe Transfers\t<\/h1>\n<h2>\n\t\t\tPQR Safe Transfers\t<\/h2>\n\t<!-- ===== PQR form: estilos nuevos (placeholder, campos en blanco, indicativo, errores) ===== -->\n<style>\n\/* White fields, also when the visitor's system is in dark mode *\/\n.pqr-form .pqr-form__input,\n.pqr-form .pqr-form__select,\n.pqr-form .pqr-form__textarea {\n  background-color: #ffffff;\n  color-scheme: light;\n}\n\/* Placeholder: soft grey that passes WCAG AA on white (4.5:1) *\/\n.pqr-form .pqr-form__input::placeholder,\n.pqr-form .pqr-form__textarea::placeholder {\n  color: #767676;\n  opacity: 1; \/* Firefox lowers placeholder opacity by default *\/\n}\n\/* File input: hide the browser's \"No file chosen\" text, keep the button white *\/\n.pqr-form .wtcuploadinput {\n  background-color: #ffffff;\n  color: transparent;\n  color-scheme: light;\n}\n.pqr-form .wtcuploadinput::file-selector-button {\n  background-color: #ffffff;\n  color: CanvasText;\n  border: 0.5px solid #b4b2a9;\n  border-radius: 8px;\n  padding: 6px 12px;\n  margin-right: 0;\n  font: inherit;\n  cursor: pointer;\n}\n\/* Phone: country code selector + number field in one row.\n   The toggle reuses .pqr-form__input, so it takes the site's field style. *\/\n.pqr-form .pqr-phone {\n  position: relative;\n  display: flex;\n  gap: 8px;\n}\n.pqr-form .pqr-phone > #pqr-phone {\n  flex: 1 1 auto;\n  min-width: 0;\n}\n.pqr-form .pqr-phone__toggle {\n  flex: none;\n  width: auto;\n  display: inline-flex;\n  align-items: center;\n  gap: 6px;\n  cursor: pointer;\n  white-space: nowrap;\n}\n.pqr-form .pqr-phone__iso {\n  font-size: 0.875em;\n  letter-spacing: 0.02em;\n  color: #5f5e5a;\n}\n.pqr-form .pqr-phone__chevron {\n  color: #5f5e5a;\n}\n.pqr-form .pqr-phone__menu {\n  position: absolute;\n  top: calc(100% + 4px);\n  left: 0;\n  z-index: 50;\n  width: min(340px, 100%);\n  box-sizing: border-box;\n  padding: 8px;\n  display: flex;\n  flex-direction: column;\n  gap: 6px;\n  background-color: #ffffff;\n  border: 0.5px solid #b4b2a9;\n  border-radius: 8px;\n  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.12), 0 2px 6px rgba(0, 0, 0, 0.08);\n}\n.pqr-form .pqr-phone__menu[hidden] {\n  display: none;\n}\n.pqr-form .pqr-phone__search {\n  width: 100%;\n  box-sizing: border-box;\n}\n.pqr-form .pqr-phone__list {\n  list-style: none;\n  margin: 0;\n  padding: 0;\n  max-height: 280px;\n  overflow-y: auto;\n}\n.pqr-form .pqr-phone__option {\n  display: flex;\n  align-items: center;\n  gap: 10px;\n  width: 100%;\n  min-height: 40px;\n  padding: 0 8px;\n  box-sizing: border-box;\n  font: inherit;\n  font-size: 0.875em;\n  color: inherit;\n  text-align: left;\n  background-color: #ffffff;\n  border: none;\n  border-radius: 6px;\n  cursor: pointer;\n}\n.pqr-form .pqr-phone__option:hover,\n.pqr-form .pqr-phone__option:focus-visible {\n  background-color: #f1efe8;\n}\n.pqr-form .pqr-phone__option[aria-current=\"true\"] {\n  background-color: #e6f1fb;\n}\n.pqr-form .pqr-phone__option-iso {\n  width: 28px;\n  flex: none;\n  letter-spacing: 0.02em;\n  color: #5f5e5a;\n}\n.pqr-form .pqr-phone__option-name {\n  flex: 1;\n}\n.pqr-form .pqr-phone__option-dial {\n  color: #5f5e5a;\n}\n\/* Line that separates Colombia and United States from the rest *\/\n.pqr-form .pqr-phone__list > li.pqr-phone__item--divider {\n  border-bottom: 0.5px solid #d3d1c7;\n  margin-bottom: 4px;\n  padding-bottom: 4px;\n}\n.pqr-form .pqr-phone__empty {\n  margin: 0;\n  padding: 10px 8px;\n  font-size: 0.8125em;\n  color: #5f5e5a;\n}\n\/* Input rules: error message and field *\/\n.pqr-form .pqr-form__error {\n  font-size: 13px;\n  color: #a32d2d;\n}\n.pqr-form .pqr-form__error[hidden] {\n  display: none;\n}\n.pqr-form .pqr-form__input--error {\n  border-color: #a32d2d;\n}\n<\/style>\n<!--\n  Safe Transfers Colombia PQR form (Zoho Desk Web-to-Case).\n  Markup rebuilt without tables. Do NOT change the hidden inputs, the form name\/id,\n  the field \"name\" attributes or the element ids: Zoho and pqr-stc.js depend on them.\n  Category option VALUES stay in Spanish because they must match the Zoho picklist;\n  only the visible text is in English.\n  Changes in this version (style and input rules only):\n  - Placeholders on First name, Last name, Phone, Email and Subject.\n  - Country code selector next to the phone field. It writes the code inside the\n    Phone input, so Zoho receives the full number in the same \"Phone\" field.\n  - Error messages for the new input rules (handled by pqr-form-rules.js).\n  Styles and scripts for these changes are included in this same block.\n-->\n  <form name=\"zsWebToCase_1287330000001061013\" id=\"zsWebToCase_1287330000001061013\" action=\"https:\/\/desk.zoho.com\/support\/WebToCase\" method=\"POST\" onsubmit=\"return zsValidateMandatoryFields()\" enctype=\"multipart\/form-data\">\n    <!-- Zoho hidden fields -->\n    <input type=\"hidden\" name=\"xnQsjsdp\" value=\"edbsn376c20b55f1eb1bcce20b6183a43f221\"\/>\n    <input type=\"hidden\" name=\"xmIwtLD\" value=\"edbsn1b6af22125584236f13b47f38dedc7898075b5c06fd951ae6730fd3e81952e69\"\/>\n    <input type=\"hidden\" name=\"xJdfEaS\" value=\"\"\/>\n    <input type=\"hidden\" name=\"actionType\" value=\"Q2FzZXM=\"\/>\n    <input type=\"hidden\" id=\"property(module)\" value=\"Cases\"\/>\n    <input type=\"hidden\" id=\"dependent_field_values_Cases\" value=\"{&#34;JSON_VALUES&#34;:{},&#34;JSON_SELECT_VALUES&#34;:{},&#34;JSON_MAP_DEP_LABELS&#34;:[]}\"\/>\n    <input type=\"hidden\" name=\"returnURL\" value=\"https:\/\/safetransferscolombia.com\/pqrs\/\"\/>\n      <label for=\"pqr-first-name\">First name<\/label>\n      <input type=\"text\" id=\"pqr-first-name\" name=\"First Name\" maxlength=\"120\" autocomplete=\"given-name\" placeholder=\"Name\" data-pqr-rule=\"letters\" aria-describedby=\"pqr-first-name-error\"\/>\n      Use letters only.\n      <label for=\"pqr-last-name\">Last name<\/label>\n      <input type=\"text\" id=\"pqr-last-name\" name=\"Contact Name\" maxlength=\"120\" autocomplete=\"family-name\" placeholder=\"Surname\" data-pqr-rule=\"letters\" aria-describedby=\"pqr-last-name-error\"\/>\n      Use letters only.\n      <label for=\"pqr-phone\">Phone number<\/label>\n        <!-- No \"name\" on the selector or the search box: they are never sent to Zoho -->\n        <button type=\"button\" id=\"pqr-phone-toggle\" aria-label=\"Country code: Colombia +57\" aria-expanded=\"false\" aria-controls=\"pqr-phone-menu\">\n          CO\n          +57\n        <\/button>\n        <input type=\"tel\" id=\"pqr-phone\" name=\"Phone\" maxlength=\"120\" autocomplete=\"tel\" placeholder=\"+00 000 000 00 00\" data-pqr-rule=\"phone\" aria-describedby=\"pqr-phone-error\"\/>\n          <input type=\"text\" id=\"pqr-phone-search\" placeholder=\"Search country or code\" aria-label=\"Search country or code\" autocomplete=\"off\"\/>\n          <ul id=\"pqr-phone-list\"><\/ul>\n          No countries match your search.\n      Use numbers only.\n      <label for=\"pqr-email\">Email address<\/label>\n      <input type=\"text\" inputmode=\"email\" id=\"pqr-email\" name=\"Email\" maxlength=\"120\" autocomplete=\"email\" placeholder=\"Email\" data-pqr-rule=\"email\" aria-describedby=\"pqr-email-error\"\/>\n      Enter an email address that includes @.\n      <label for=\"Category\">Category<\/label>\n      <select name=\"Category\" id=\"Category\" onchange=\"setDependent(this, false)\">\n        <option value=\"\" selected>&#8211;<\/option>\n        <option value=\"General\">General<\/option>\n        <option value=\"Defectos\">Defects<\/option>\n        <option value=\"Quejas\">Complaints<\/option>\n        <option value=\"Reclamos\">Claims<\/option>\n        <option value=\"Sugerencias\">Suggestions<\/option>\n        <option value=\"Reembolsos\">Refunds<\/option>\n      <\/select>\n      <label for=\"pqr-subject\">Subject<\/label>\n      <input type=\"text\" id=\"pqr-subject\" name=\"Subject\" maxlength=\"255\" placeholder=\"What is your request about?\"\/>\n      <label for=\"pqr-description\">Description<\/label>\n      <textarea id=\"pqr-description\" name=\"Description\" maxlength=\"3000\" rows=\"6\"><\/textarea>\n      Attach files\n        Attach\n        <!-- One file input per slot; the script shows the next free one after each upload -->\n        <input type=\"file\" name=\"attachment_1\" id=\"zsattachment_1\" onclick=\"zsOpenFileBrowseAttachment(event)\" onchange=\"zsRenderBrowseFileAttachment(this.value, this)\"\/>\n        <input type=\"file\" name=\"attachment_2\" id=\"zsattachment_2\" onclick=\"zsOpenFileBrowseAttachment(event)\" onchange=\"zsRenderBrowseFileAttachment(this.value, this)\"\/>\n        <input type=\"file\" name=\"attachment_3\" id=\"zsattachment_3\" onclick=\"zsOpenFileBrowseAttachment(event)\" onchange=\"zsRenderBrowseFileAttachment(this.value, this)\"\/>\n        <input type=\"file\" name=\"attachment_4\" id=\"zsattachment_4\" onclick=\"zsOpenFileBrowseAttachment(event)\" onchange=\"zsRenderBrowseFileAttachment(this.value, this)\"\/>\n        <input type=\"file\" name=\"attachment_5\" id=\"zsattachment_5\" onclick=\"zsOpenFileBrowseAttachment(event)\" onchange=\"zsRenderBrowseFileAttachment(this.value, this)\"\/>\n        Each file can be up to 20 MB.\n        You can attach up to 5 files.\n      <!-- The script lists the attached file names here -->\n      <input type=\"submit\" id=\"zsSubmitButton_1287330000001061013\" value=\"Send\"\/>\n      <input type=\"button\" value=\"Reset\" onclick=\"zsResetWebForm('1287330000001061013')\"\/>\n  <\/form>\n<!-- ===== PQR form: selector de indicativo y reglas de los campos ===== -->\n\n","protected":false},"excerpt":{"rendered":"<p>Safe Transfers PQR Safe Transfers First name Use letters only. Last name Use letters only. Phone number CO +57 No countries match your search. Use numbers only. Email address Enter an email address that includes @. Category &#8211;GeneralDefectsComplaintsClaimsSuggestionsRefunds Subject Description Attach files Attach Each file can be up to 20 MB. You can attach up&hellip;<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-11340","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/safetransferscolombia.com\/es\/wp-json\/wp\/v2\/pages\/11340","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/safetransferscolombia.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/safetransferscolombia.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/safetransferscolombia.com\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/safetransferscolombia.com\/es\/wp-json\/wp\/v2\/comments?post=11340"}],"version-history":[{"count":11,"href":"https:\/\/safetransferscolombia.com\/es\/wp-json\/wp\/v2\/pages\/11340\/revisions"}],"predecessor-version":[{"id":11367,"href":"https:\/\/safetransferscolombia.com\/es\/wp-json\/wp\/v2\/pages\/11340\/revisions\/11367"}],"wp:attachment":[{"href":"https:\/\/safetransferscolombia.com\/es\/wp-json\/wp\/v2\/media?parent=11340"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}