Privacy Policy

Effective Date: October 2025
Operated by: Safe Transfers Bogotá LLC (“Safe Transfers Bogotá”, “we”, “us”, “our”)
Registered in: Wyoming, United States

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you:

• Visit our website (www.safetransfersbogota.com),
  
• Make a booking or inquiry for transportation services, or
  
• Communicate with us by WhatsApp, email, phone, or other channels.
  

By using our website or our services, you agree to the terms of this Privacy Policy.

1. Who We Are

Safe Transfers Bogotá provides private transportation and related coordination services in Bogotá, Colombia.

Our operations are managed through Safe Transfers Bogotá LLC, registered in Wyoming, United States.

If you have questions about this Privacy Policy or how your data is handled, you can contact us at:

• Email: bookings@safetransfersbogota.com
  
• WhatsApp: +1 305 203 1105
  
• Website: www.safetransfersbogota.com

2. Information We Collect

We collect only the information necessary to provide and manage your transportation services, communicate with you, and improve our operations.

2.1 Information You Provide Directly

When you use our website, booking tools, or contact us, you may provide:

• Identity Information
  
  
  • Full name
    
  • Lead passenger name
    
  • Names provided for pickup signs
    
    
• Contact Information
  
  
  • Email address
    
  • Phone number and WhatsApp number (including country code)
    
  • Backup contact person (if provided)
    
    
• Booking & Service Information
  
  
  • Date and time of service
    
  • Pickup and drop-off locations
    
  • Destination names (e.g., hotel, office, residence)
    
  • Flight details (airline, flight number, origin city, arrival/departure time)
    
  • Number of passengers
    
  • Luggage details
    
  • Child seat requirements
    
  • Special requests or notes (such as mobility needs, pets, or preferences)
    
    
• Payment Information
  
  
  • Payment amount and currency (USD)
    
  • Partial card details shown on receipts (e.g., last 4 digits)
    
  • Billing-related information
    
    
• Note: Payment card processing is handled by third-party providers (such as Stripe). We do not have access to or store your full credit card number.
  
  
• Communication Content
  
  
  • Messages sent via WhatsApp, email, contact forms, or other channels
    
  • Feedback or reviews you choose to provide
    
    

2.2 Information Collected Automatically

When you visit our website, our systems and service providers may automatically collect:

• IP address
  
• Browser type and version
  
• Device type and operating system
  
• Pages visited and time spent on the site
  
• Referring URLs and general usage patterns
  

This information is typically collected through cookies, logs, and similar technologies and is used for security, analytics, and improving our website.

3. How We Use Your Information

We use your information to:

3.1 Provide and Manage Services

• Process and confirm your booking
  
• Assign drivers and vehicles
  
• Coordinate flight tracking, pickup, and drop-off
  
• Communicate with you and your driver via WhatsApp, email, or phone
  
• Manage add-ons (such as child seats or hourly extensions)
  

3.2 Communication and Support

• Send booking confirmations, reminders, and important updates
  
• Contact you about changes to your service (e.g., delays, location changes)
  
• Respond to questions, requests, or complaints
  
• Provide operational support during your trip
  

3.3 Business Operations

• Improve our services and internal processes
  
• Manage scheduling, dispatch, and resource allocation
  
• Perform accounting, invoicing, and financial reporting
  
• Detect and prevent fraud, abuse, or security incidents
  

3.4 Legal and Compliance

• Comply with applicable laws and regulations
  
• Respond to lawful requests from authorities or courts
  
• Enforce our Booking Terms & Conditions and Website Terms & Conditions
  

We do not sell your personal data to third parties.

4. Legal Basis (For Certain Jurisdictions)

If you are located in a region that requires a legal basis for processing (such as the EU/EEA or UK), we process your personal information based on:

• Contractual necessity – to provide the transportation service you requested and manage your booking;
  
• Legitimate interests – for business operations, customer service, security, and service improvement, where these interests are not overridden by your rights;
  
• Legal obligations – to comply with tax, accounting, or regulatory requirements;
  
• Consent – when you voluntarily provide optional information or opt into marketing communications (if applicable).
  

5. How We Share Your Information

We only share your information as necessary to provide and manage services, comply with legal requirements, or operate our business.

We may share your data with:

5.1 Drivers and Operations Staff

• Local drivers responsible for your transfer
  
• Operations and dispatch staff coordinating your trip

They receive only the information needed to perform their duties (e.g., your name, pickup time and location, flight details, contact number).

5.2 Service Providers

We may use trusted third-party service providers for:

• Scheduling and booking (e.g., Acuity Scheduling or similar platforms)
  
• Payment processing (e.g., Stripe)
  
• Email and communication tools
  
• Website hosting, security, and analytics

These providers may process your information solely on our behalf and are obligated to protect it.

5.3 Legal and Regulatory

We may disclose information if required to:

• Comply with applicable laws or regulations
  
• Respond to lawful requests or legal processes
  
• Protect our rights, property, or the safety of our passengers, staff, or others
  

5.4 Business Transfers

If Safe Transfers Bogotá LLC undergoes a business transaction (such as a merger, acquisition, or asset sale), your information may be transferred as part of that transaction, subject to this Privacy Policy.

6. International Data Transfers

Your information may be processed in the United States, Colombia, and other countries where our service providers operate.

These locations may have different data protection laws than your country.
We take reasonable steps to ensure appropriate safeguards are in place to protect your information, consistent with this Policy.

7. Data Retention

We retain your information only for as long as necessary to:

• Provide your service and manage your booking;
  
• Maintain accurate business and accounting records;
  
• Resolve disputes or enforce agreements;
  
• Comply with legal obligations.
  

Typical retention periods may vary depending on the type of data and applicable law. When information is no longer needed, we securely delete or anonymize it.

8. Data Security

We take reasonable technical and organizational measures to protect your information, including:

• Use of secure, reputable payment processors
  
• Restricted access to customer data for authorized personnel only
  
• Secure transmission where appropriate
  
• Regular monitoring of systems for potential vulnerabilities
  

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we strive to protect your information to the best of our ability.

9. Your Rights

Depending on your location and applicable laws, you may have some or all of the following rights:

• Access: Request confirmation and a copy of the personal data we hold about you.
  
• Correction: Request correction of inaccurate or incomplete information.
  
• Deletion: Request deletion of your data when it is no longer needed, or if you withdraw consent or object, subject to legal or operational limitations.
  
• Restriction: Request that we restrict processing in certain circumstances.
  
• Objection: Object to certain types of processing, particularly where we rely on legitimate interests.
  
• Data Portability: Request a copy of certain data in a structured, commonly used format.
  

To exercise any of these rights, please contact us at bookings@safetransfersbogota.com with your name, contact information, and details of your request. We may need to verify your identity before responding.

10. Communications & Marketing

Most of our communication is operational (e.g., booking confirmations, WhatsApp updates, or reminders).

If at any point we offer marketing emails or updates (for example, newsletters or promotions):

• You will have the option to opt in;
  
• You will be able to unsubscribe at any time using the link in the email or by contacting us directly.
  

We do not send marketing messages without a lawful basis or your consent where required.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Enable core site functionality;
  
• Remember user preferences;
  
• Improve performance and user experience;
  
• Analyze traffic and usage patterns.
  

You can usually control cookies through your browser settings. Disabling certain cookies may affect how the website functions.

If we implement more detailed cookie tracking or third-party embedded tools, we may update this section or provide a dedicated Cookie Policy.

12. Children’s Privacy

Our services and website are not directed to children under 16, and we do not knowingly collect personal information from children under this age.

If we learn that we have collected personal information from a child under the applicable age without proper consent, we will delete it as soon as reasonably possible.

Parents or guardians who believe their child has provided information may contact us at bookings@safetransfersbogota.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws, our services, or our practices.
When we make changes, we will update the Effective Date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact us at:

Safe Transfers Bogotá LLC
Email: bookings@safetransfersbogota.com
WhatsApp: +1 305 203 1105
Website: www.safetransfersbogota.com